Learn how to apply Lean Six Sigma to drive improvements in the performance of your processes, products, and services. Kamran Zamir, consultant, trainer and GE Certified Lean Six Sigma Master Black Belt will explain the fundamentals of Lean and Six Sigma – both customer-focused, data-driven approaches to improvement. He’ll cover the basic concepts, including critical-to-quality (CTQ) requirements, variation, defects per million opportunities (DPMO), the roles and belts of Lean Six Sigma professionals, and a walk through of the five phases of Lean Six Sigma DMAIC—Define, Measure, Analyse, Improve, and Control – and the steps, data, and key deliverables involved in each phase.