Privacy Policy

Last update: 7th August 2021

Game Change LSS ltd. Or Game Change takes privacy and data protection seriously and seeks to comply with all applicable data protection requirements, including the European Union’s General Data Protection Regulation (GDPR)

We are committed to safeguarding the privacy of our website visitors and service users.

This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

In this policy, “websites” refers to all content available under the domain name “game-change.com” or any domain name alias to the same content and any other online and mobile services that we provide.

In this policy, “we”, “us” and “our” refer to Game Change LSS Ltd.

  • How we use your personal data
  • Providing your personal data to others
  • International transfers of your personal data
  • Retaining and deleting personal data
  • Amendments
  • Your rights
  • Cookies
  • Our details

How we use your personal data

In this section we have set out:

  • the general categories of personal data that we may process
  • the purposes for which we may process personal data
  • the legal bases of the processing

We may process data about your use of our website and services (“usage data“). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.

We may process your account data (“account data“). The account data may include your name, email address, employer, mailing address and telephone number/s. The source of the account data is you or your employer. The account data may be processed for the purposes of operating our websites, providing our products and services, ensuring the security of our websites and related services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and/or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

We may process your personal data that are provided in the course of the use of our services (“service data“). The service data may include your name, email address, employer, mailing address and telephone number/s. The source of the service data is you or your employer. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent and/or our legitimate interests, namely the proper administration of our website and business and/or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data“). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.

We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website, (“transaction data“). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our websites and business

We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters and related marketing content (“subscription data“). The subscription data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.

We may process information contained in or relating to any communication that you send to us (“correspondence data“). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

In addition to the specific purposes for which we may process your personal data set out in this section, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Please do not supply any other person’s personal data to us, unless we prompt you to do so.

Providing your personal data to others

We share your information with a number of organisations for the purpose of providing our products and services to you as when there is a legal or regulatory requirement.

We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

We may share your personal data with our agents, consultants, suppliers or service providers insofar as reasonably necessary for the proper administration of our business and in order to deliver any agreed contracts. These organisations include:

  • Customer Relationship management data – based in United States of America
  • Marketing database and email automation platform provider – based in the United States of America
  • Email and communications service provider – based in the European Economic Area (EEA)
  • Website service provider – based in United States of America
  • Learning management platform service provider – based in United States of America

Financial transactions relating to our website and services are handled by our payment services providers. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

In addition to the specific disclosures of personal data set out in this section, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

International transfers of your personal data

In this section, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA)

As part of delivering our services to you, we may transfer your personal data to The United States of America. The European Commission has made an “adequacy decision” with respect to the data protection laws of each of these countries. Transfers to the United States will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, agreed with each of our service providers

Retaining and deleting personal data

This section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data

Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

We will retain your personal data as follows:

  • Name, email address, employer name, mailing address, telephone number/s will be retained for as long as necessary following initial enquiry to ensure proper administration of our business and in order to deliver any agreed contracts.

We may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Amendments

We may update this policy from time to time by publishing a new version on our website. In doing so we will change the updated date at the top of this page.

You should check the updated date on this page when you use our services to ensure you are happy with any changes to this policy. If you are not happy with the changes then you should cease using our services

In some cases, we may provide you with additional notice of changes to this privacy policy, such as via email. We will always provide you with such additional notice well in advance of the changes taking effect where we consider the changes to be material.

Your rights

You may instruct us to provide you with any personal information we hold about you

We may withhold personal information that you request to the extent permitted by law.

You may instruct us at any time not to process your personal information for marketing purposes.

You may instruct us to change or remove your personal data if you think it is inaccurate

You may ask us to delete your personal information. Generally, this is the case when:

  • there is a legal requirement to do so
  • your personal information is no longer needed for the original collection reason
  • you are removing your consent for us to use your personal data
  • there is no legal reason for the use of your personal data

In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.

You may request your data to be transferred to another party in a commonly used format. We will only be able to comply with such a request where decisions were made by a computer rather than a person and it does not adversely affect the rights of others.

Cookies

About cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Cookies that we use

We use cookies for the following purposes:

  • authentication – we use cookies to identify you when you visit our websites and as you navigate our websites
  • status – we use cookies to help us to determine if you are logged into our websites
  • personalisation – we use cookies to store information about your preferences and to personalise the website for you
  • security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally
  • advertising – we use cookies [to help us to display advertisements that will be relevant to you
  • analysis – we use cookies to help us to analyse the use and performance of our website and services
  • cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally

Cookies used by our service providers

Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

Google Analytics

We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy

Details of Cookies:

Cookie NameExpiration TimeDescription
_ga2 yearsUsed to distinguish users.
_gid24 hoursUsed to distinguish users.
_gat1 minuteUsed to throttle request rate.
AMP_TOKEN30 seconds to 1 yearContains a token that can be used to retrieve a Client ID from the AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.
_gac_<property-id>90 daysContains campaign related information for the user. If you have linked your Google Analytics and AdWords accounts, AdWords website conversion tags will read this cookie unless you opt-out.

MailChimp

We use MailChimp to provide email and marketing automation. This service uses cookies for tracking usage of our. You can view the privacy policy of this service provider at https://mailchimp.com/legal/privacy/

Managing cookies

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

  • https://support.google.com/chrome/answer/95647?hl=en (Chrome);
  • https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
  • http://www.opera.com/help/tutorials/security/cookies/ (Opera);
  • https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
  • https://support.apple.com/kb/PH21411 (Safari); and
  • https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

Blocking all cookies will have a negative impact on the usability of many websites.

If you block cookies, you will not be able to use all the features on our websites.

Our details

Game Change LSS Ltd is registered in England and Wales under registration number 13166953 and our registered office and principal place of business is at 9-11 Peckover St, Little Germany, Bradford, United Kingdom BD1 5BD

Your privacy is very important to us. If you have any questions or comments about this policy you can contact us:

  • by post, to the postal address given above
  • using our website contact form
  • by telephone, on +44 (0)1274 452 107
  • by email, using enquiry@game-change.com

  • Certification
  • Learning
    Experience
  • Payment
    Process
  • Technical
    Queries
  • Training
    Specific

Upon successful completion of all certification requirements, participants are awarded with an official Belt Certificate from Game Change, which they can also showcase on their LinkedIn profile. In addition, we will also invite you to be a part of an ongoing learning community for all Game Change Certified Belts.

Yes, the certification fee is included in all Game Change courses.

The terms are used to describe individual proficiency as a Lean and Six Sigma practitioner. The original terms were defined by Motorola and only covered Six Sigma aspects, but more recently the application and training of Lean and Six Sigma has been combined and this has now emerged as an industry standard.

“Lean Six Sigma Yellow, Green, Black and Master Black Belt Certification demonstrates an individual’s knowledge, skills and dedication to achieving a high standard of competency in the application of the Lean and Six Sigma approach, concepts and tools.

Employers are increasingly looking for Certified Belt status as evidence of practical understanding and the ability to run projects and obtain financial benefits. Certification is therefore essential for career advancement and to be recognised as a true lean six sigma continuous improvement professional.”

The simple answer is no. Historically, both the Lean and Six Sigma approach originated in companies (Toyota and Motorola respectiveley) and all major organizations have since run their Belt training differently.                                                                 
 
When considering your choice of training provider the real benchmark is the best practice process used by companies such as GE, Motorola and Honeywell. Their robust approach, requires training content to not just focus on building technical competence but also a demonstration of the practical application of the DMAIC methodology to project scenarios and developing the skills in selecting the right tools and techniques. This is the same approach adopted by Game Change which is why our training is truly world class. Our certification process remains true to the spirit of Lean Six Sigma set by the early adoptors such as Motorola, GE, Honeywell, Toyota and the analytical rigour and ‘learn by doing’ standards necessary to ensure course participants gain full appreciation of the practical skills needed to achieve World Class Lean Six Sigma Certification. 

Results are available immediateley after successful completion of the online Final exam and the respective Yellow/Green/Black/Master Black Belt Belt Certificate is available for electronic download.

“To successfully attain Master Black Belt Certification you are required to;

Submit at least two successful projects and evidence of the use of tools and techniques associated with Lean Six Sigma for assessment at the end of the course by a Master Black Belt instructor panel.
Deliver a project presentation during Session II of the course to an audience made up of other course participants and Master Black Belts.
Achieve 70% pass mark in the Master Black Belt final exam (75 multiple choice questions).

There is a choice of 3 options for Master Black Belt project submissions;

A current problem that you are currently solving using the Lean SIx Sigma methodology and tools.
A past project where you have applied the Lean Six Sigma methodology and tools and can show evidence of this.
We can provide real projects and case studies for you to work on.

The main focus is to assess your practical appreciation of the methodology, tools and techniques. The following are typical of project topics submitted by attendees for this course;

Raise customer service levels in a call centre
Cut costs and speed output in activities from manufacturing to sales
Realise the cashable benefits of integrated processes and IT
Establish effective business measures and performance management systems
Boost quality, eliminate defects and improve reliability of processes and systems

The problem statement must be important to the business, customer or stakeholders.”

“This examination is intended to cover all aspects of the respective Yellow, Green, Black, Master Black Belt curriculum with a high emphasis on the practical application of concepts learned during the course. Online practice exams are available during course attendance.

Multiple choice (no negative marking so you are required to attempt all questions).
Online Exam
Closed book, calculators allowed.
Yellow (20 questions/30 min); Green Belt (30 questions/40 min); Black Belt (50 questions/70 min); Master Black Belt (75 questions/120 min)
Pass mark for all exams is 70%

Our current certification rate runs at 97%, 92%, 91% and 100% for Yellow, Green, Black and Master Black Belt exams, respectively.

All our course content is designed to account for non native English speakers and all courses include multi-lingual auto translate features.

No, once you become certified, there is no requirement to re-certify again.

“Upon successfully completing the course, participants will be awarded with an official Lean Six Sigma Yellow/Green/Black/Master Black Belt Certificate available for electronic download and which they can also showcase on their LinkedIn profile.

The Game Change Lean Six Sigma Training and Certification program is based on the GE, Motorola and Honeywell certification model which is recognised as the appropriate way to become certified. All our course curriculum conforms to the Body of Knowledge as specified by the American Society of Quality (ASQ) and other best practice standards.

This program has been sucessfully attended by hundreds of organisations and thousands of business professional Worldwide since 2005.

The standards require an individual to pass rigorous training and testing hurdles to gain Lean Six Sigma certification. Case studies are designed to ensure a practical understanding of systematically, selecting and applying appropriate methods and tools and the learning outcomes are individually assessed by the Instructor and through quizzes during the course and through the Final Exam on the last day of the course.

Master Black Belt’s are required to conduct a guided audit of at least two individual projects submitted prior to the start of session II of the course for formal assessment by a panel of Master Black Belt instructors. The results form part of the certification criteria in addition to the Final Exam.”

E-Learning courses are self paced and we recommend you to devote 1-2 hours per week watching video lectures and completing E-Learning Modules on fundamental concepts, 1 hour per week on interacting with fellow participants in discussions or reflecting on the concepts through quizzes, and 2-3 hours per week in applying the fundamental concepts to your everyday work. Blended, Virtual and Group Training is designed in a manner to encourage the whole class to learn together, moving at a certain pace from session to session, while providing enough flexibility between sessions for the participants to review the content at their own convenience. You can log in anytime at your convenience and review the weekly content at your own pace, as the learning design is asynchronous. For live Zoom calls with the instructor, which will take place at a particular time, and you will need to be online at that particular time. These live calls would typically take place during an afternoon as per Central European Time to accommodate the maximum participants across the globe. We will also record these live calls for those participants who are unable to join the live session. Face-to-Face Classroom courses require participants commit to a series of 8 hour days of intense learning.

Our trainers are all carefully selected to ensure that only the best Master Black Belts, with years of relevant hands-on experience, deliver our courses. Each trainer has worked across multiple industries and has helped implement Lean Six Sigma in all contexts in companies worldwide. Our trainers are passionate about effectively coaching people through their training and to successfully get Lean Six Sigma implemented in their organization.

Yes, of course. The learning experience is designed to encourage interaction and simulate as close an experience to face-to-face as possible. Participants would be able to interact with each other through discussion forums, distributed throughout the online Bootcamp learning platform. They would also have the opportunity to interact with each other during the live Instructor led sessions.

Our typical training class includes a mix of international course participants including team members, supervisors, project manager’s, functional and technical experts, internal and external consultants, senior executives, business leaders and sponsors from a wide variety of manufacturing, service and transactional environments. The diversity in Game Change classes truly enriches the learning experience, as each student contributes with his or her own culture, perspective and mindset to the issues studied. Moreover, one of the cornerstones of our programme is our emphasis on group work and virtual teams and the importance of sharing best practices. Course participants are an important source of support to each other, developing close friendships and an international professional network.

At Game Change, you never learn alone. To bring this notion alive in the online setting, we have built a learning community comprising of the participants, trainers and subject matter experts. Our unique approach to peer-to-peer learning plays an integral part in stimulating content discussions, encouraging collaboration between participants as well as guiding the participants closely in meeting their learning objectives.

The Bootcamp is the learning platform, facilitated by Game Change Master Black Belt’s with a wealth of learning and implementation resources including Discussion Groups, Toolkit, Templates, Downloads, Events, Prcatice Exam’s to test your knowledge and much more.

Please click on ‘Enrol Now’, then click on ‘Payment’ to proceed with your payment where you have the option to pay online or request a company invoice.

We accept that sometimes you may have to cancel your course, for full details surrounding our cancellation policy, please read our terms and conditions.

Yes. We offer 10% off the advertised price to students who can produce a valid email address (e.g ac.uk) and identity reference number from a recognized educational institution.

No – Once you have paid for the course there are no further costs. During the course you can purchase additional coaching sessions if you wish but there is no mandatory requirement to do so.

As long as you meet the course pre-requisites you have the opportunity to upgrade between courses at any stage.

There will be no charges for a substitute delegate replacing an original delegate if Game Change has been informed before the start of the first session. Substitutions cannot be made after the start of the first session.

“All Game Change Learning Courses can be accessed on desktops, laptops, tablets and smartphones.
Currently supported browsers (usually based on support of latest two browser versions) are:

Chrome: version 31+
Safari: version 7+
Firefox: version 26+
IE: version 10+

The application uses modern web development approaches (HTML 5) so that it can function responsively across desktops, laptops, tablets and smartphones without the need of players or add-ons. “

At the moment we do not support offline access of content so you will need to have access to the Internet whenever you want to access the course content or zoom sessions.

Yes. The entire content of the course, toolkit and access to the Bootcamp online learning platform is available to you for 12 months after completion of the course. After 12 months, continued access is subject to Bootcamp subscription charges.

Absolutely, and we actually encourage participants to attend in teams in order to maximise the learning and impact. Group Training is facilitated by our unique learning platform. Intersted? Get in touch.

“This tried and tested learning program will equip you with the advanced decision making and process improvement skills to take on greater responsibility to effectively engage with others and to successfully implement continuous improvement and change projects for your organisation. It will provide you with a set of concepts and tools enabling you to lead your organisation with impact and efficiency – maximising its performance in changing times. Take a look at our Which Course? page for the breakdown on what the courses mean and what Belt you should take.
If you’re still not sure which course is best suited for you, get in touch and one of our Master Black Belt’s will be happy to assist you.”

“Our diversity is our distinguishing feature. Game Change is probably the only training course where you will find a dozen or so nationalities in the same class, with one common aim – a goal to learn about the topics being discussed, interact with fellow participants to acquire a global perspective and develop continuous improvement tools to take back and apply to their everyday work.

With so many different national and industry perspectives to learn from, you really will start to see things differently. By challenging your old assumptions, you will become aware of new possibilities and start to understand how very different people think.”

All course material includes multi-lingual auto-translate features and all Live Zoom sessions include multi-lingual subtitle translations.

If you haven’t completed your course by the time your access expires, you can request for an extension. Get in touch to see what we can do.

“Don’t worry. Although successful completion of project work is a requirement to complete some of the courses, we know that sometimes it’s not a straightforward process to be able to make changes within an organisation.

For that reason, we have a number of case studies which delegates can use in place of their projects. If you have any questions about the case studies, or to find out if your project is suitable, please get in touch.”

Re-sit exams are available online at a time when it suits you up to 30 days after completing the first exam.

We believe in our ability to help you certify and as a matter of company policy we do not charge a re-sit exam fee. You can make several attempts, hopefully not required.

Courses will receive support from our Master Black Belts via our Bootcamp learning platform. They are available to answer any questions regarding the course content and your project at hand.